<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: System Administration—User Accounts

To open system administration, select Setup | System Administration from the main menu. Click on the tabs to change the different settings.

System Administration Bar

System Administration Bar

You can define the following aspects of your PRTG system setup:

PRTG administrator users can change all users' account settings and add new users.

Note: If you open this system administration page from another administration page and 15 minutes (900 seconds) have passed since your last credential based login, you have to provide your credentials again for security reasons. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and click on the Login button. You can continue with your task immediately.

User Accounts Overview

  • To change a user's settings, select it from the list by clicking on the user name. The available setting options are the same as shown in the My Account settings of the currently logged in user (plus some account control options).
  • To add a new user, click on the New User button. The options are the same as for existing users (with slight differences).
  • To batch-add several users at once in a simple way, please click the Multiple New Users button. In the dialog box appearing, select an existing user group from the drop down menu and enter or paste a list of email addresses. They can be separated by space, comma, semicolon, or a new line. Click the Add button to confirm. For each address, PRTG will create a new local user account within the selected user group, carrying the email address as value for Login Name, Username, and Email Address. A new password will be generated automatically and sent to the email address.
  • To add a new user group, click on the New User Group button. The options are the same as for existing groups (with slight differences).
  • Access rights in PRTG are given via user groups. Please make sure a user account is member of the correct user group and give access to this group in your device tree object's settings.

Note: Predefined objects cannot be deleted!

User Accounts Settings

Note: This documentation refers to the PRTG System Administrator user accessing the Ajax interface on a master node. For other user accounts, interfaces, or nodes, not all of the options might be available as described. When using a cluster installation, failover nodes are read-only by default.

User Account

Login Name

Enter the login name for the user.

Display Name

Enter a name for the user for display purposes. This will not be used for login.

Email Address

Enter the user's email address.

Password

Define the user's password. For security reasons, the account settings page does not contain the password. Choose between:

  • Don't change
  • Specify new password

If you choose to specify a new password, enter the old password, and the new password twice.

Note: The new password must be at least 8 characters long. It must contain a number and a capital letter. The password of a PRTG Administrator user can only be changed by this PRTG Administrator user himself.

Account Control

Account Type

This setting is only shown for administrator users. However, it is not shown if the user you modify the account settings for is a member of a group with administrative rights.

Define the account type for the current user. Choose between:

  • Read/Write User: You may change settings.
  • Read Only User: You may not edit any settings except your own password. This is a good choice for public or semi-public logins.

Note: This setting cannot be changed for the default administrator user.

Allow Acknowledge Alarms

This setting is only visible if read only user is enabled above. Acknowledging an alarm is an action which requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

  • Allow: Allow acknowledging alarms for this user.
  • Deny: The user will not be able to acknowledge alarms.

Primary Group

This setting is only shown for administrator users. Select the primary group for the current user. Every user has to be member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary and other user groups.

Status

This setting is only shown for administrator users. Define the status of the current user. Choose between:

  • Active: The current user can login to the account.
  • Inactive: The current user's login is disabled. Use this option to temporarily deny access for this user.

Note: This setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

User Groups

Member of

Shows the groups the current user is member of. Access rights to the device tree are defined on group level. This setting is shown for your information only and cannot be changed here.

Auto Refresh and Alerting

Auto Refresh Type

Specify how PRTG's web pages will be refreshed for the current user. Choose between:

  • Refresh page elements using AJAX (recommended): Automatically refresh the single page elements on the web pages.
  • Refresh whole page: Automatically reload the whole page with every refresh interval.
  • No auto refresh: Do not automatically refresh web pages.

Auto Refresh Interval (Sec.)

This setting is only relevant when auto refresh is enabled above. Enter the number of seconds that will be waited between two refreshes. We recommend using 30 seconds or more. Minimum value is 20 seconds. Note: Shorter intervals create more CPU load on the server running the PRTG core server. If you experience load problems while using the web interface (or PRTG maps), please set a higher interval.

Play Audible Alarms

Define when an audible alarm will be played for the current user on web pages whenever there are alarms in PRTG. Choose between:

  • Never: Do not play sound files on any web pages.
  • On dashboard pages only: When there are alarms, play a predefined sound on dashboard pages only. The sound will be replayed with every refresh of a dashboard page.
  • On all pages: When there are alarms, play a predefined sound on all web pages. The sound will be replayed with every page refresh.

For more information about audible notifications and supported browsers, please see More section below.

Web Interface

Homepage URL

Define the user's default page loaded after login and when clicking on the Home button in main menu.

Max. Groups/Devices per Group

To provide you with a speedy user experience PRTG tries to keep the page size for the page showing the device tree small by automatically folding groups and devices with many items. Define how many groups and devices are shown at maximum before the automatic reduction is performed. We recommend using a value between 10 and 30.

Max. Sensors per Device

To provide you with a speedy user experience PRTG tries to keep the page size for the page showing the device tree small by automatically folding groups and devices with many items. Define how many sensors are shown at maximum before the automatic reduction is performed. We recommend using a value between 10 and 30.

Timezone

Define the time zone for the current user. Depending on the time zone you select here, PRTG shows the according time for the current user in all data tables and data graph legends, for example.

Note: PRTG derives UTC (Coordinated Universal Time) from the system time set on the PRTG core server for this purpose.

Date Format

Define the format of dates for the current user.

Note: This setting will take effect after the next login.

Ticket System

Email Notifications

Define if you want to get emails from the ticket system. Choose between:

  • I want to receive an email whenever a ticket changes: You will receive an email each time a ticket is assigned to you or your user group, or if a ticket which is assigned to you or your user group is changed.
    Note: If you edit tickets which are assigned to you or your user group, or you assign a ticket to yourself or your user group, you will not get an email.
  • I do not want to receive any emails from the ticket system: You will not get any emails about tickets.

Notification Contacts

In the Notification Contacts tab you can define recipients for each user account. Recipients are email addresses, phone numbers, and push devices (Android and iOS devices with the corresponding PRTG smartphone apps).

Comments

In the Comments tab you can enter free text for each object. This can be used for documentation purposes or to leave information for other users.

History

In the History tab all changes in the settings of an object are logged with a timestamp, the PRTG user which conducted the change, and a message. The history log keeps the last 100 entries.

Click on the Continue button to store your settings. If you change tabs or use the main menu, all changes to the settings will be lost!

More

Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?

 

Setup—Topics

Others

There are some settings that you have to make in the PRTG Administration Tool, available as native Windows application. For more details, please see the sections:

Keywords: Account Settings,Configure,Configure User Account

Content Previous Next